Last Updated: December 1, 2021
PERSONAL INFORMATION WE COLLECT AND USE
You can visit our Site without providing personal information. However, if you would like to use certain features of our Site, you may need to provide personal information.
Some of our Sites offer you the opportunity to make online purchases. If you choose to make an online purchase, we will collect your name, e-mail address, shipping and billing address, phone number, information about your purchases and payment card information. We use this information to process and fulfil your order, including to process your payment, deliver your purchase and maintain transaction records.
If you submit a comment, request, inquiry or complaint through a “contact us” feature on our Site we will collect your name and contact information, as well as any other information you choose to provide. We use this information to respond to your comment, request, inquiry or complaint.
We may use your personal information to send you personalized information and offers. You can unsubscribe from these communications at any time using the unsubscribe feature included in the communication, where available, or by contacting us as described below.
We also use personal information for everyday business purposes, such as maintaining business records, detecting and preventing fraud, enforcing our agreements and for other purposes with your consent or as permitted or required by law.
INFORMATION COLLECTED AUTOMATICALLY
Visiting our Site.
We collect the Internet protocol (IP) address of all visitors to our Site and related information such as page requests, browser type, operating system and average time spent on our Site or on certain pages of our Site. We use this information to help us understand how our Site is used and to improve our Site.
Cookies and similar tools.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Third Party Sites.
Our Site contains links to other websites that are not operated or controlled by Gentec. Please be aware that other websites may collect personal information about you. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information.
DISCLOSURE OF PERSONAL INFORMATION
Some of our Sites allow you to purchase third party products. We may offer you the opportunity to opt-in to receive marketing communications from these third parties. If you opt-in, we will share your name and contact information with these third parties so that they may send you information and offers that may be of interest to you.
We may disclose your personal information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and otherwise with your consent or as permitted or required by law, including as required by applicable Canadian and foreign laws applicable to us and our service providers.
SECURITY AND RETENTION OF PERSONAL INFORMATION
We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Please note that no security measures can offer absolute security and we make no representation that your personal information will remain secure.
ACCESS AND CORRECTION OF PERSONAL INFORMATION
You may request access to or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request (see “Contact Us” below). We may request certain personal information for the purposes of verifying your identity.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Privacy Team by e-mail at email@example.com or by mail to: 90 Royal Crest Court, Markham, ON, L3R 9X6, Canada